Meet Our Staff
Our kennel manager Jo-Ann has been working at the Resort since 2007. JoAnn is also one of our trainers teaching obedience and intermediate training classes, as well as Canine Good Citizen certification. Prior to joining the Pet Resort JoAnn worked for three years at two hobby/show kennels working with English Toy Spaniels and Cavalier King Charles Spaniels, then moving into a veterinary technician position at a local veterinary hospital for seven years. JoAnn and her fiance Wells have been fostering dogs for PAWS New England for ten years and have helped save the lives of many dogs while taking care of their own menagerie of dogs at home.
Amanda started at the Resort in April of 2018 after working in the restaurant industry for over 15 years. Amanda is a receptionist and is one of our in home trainers for basic obedience, she has also been a trainer for our basic obedience classes. Amanda has a rescue named Roxy that she adopted 11 years ago and a Shiloh Shepherd named Luca. Amanda's favorite hobbies are hiking and swimming whenever she can. Aside from working in the restaurant industry, she was a basic obedience instructor and AKC Canine Good Citizen. Her passion for animals, especially dogs, brought her to the Resort. Amanda has a passion for training and would like to expand to working with service dogs along with search and rescue. Amanda is certified by the American Red Cross for dog & cat CPR and pet safety.
Becca started working at the Resort in 2015. Becca works full time as a kennel tech caring for all the furry friends that board at the resort. Becca has always loved a variety of animals and has years of animal science experience from high school through an associates degree. Becca continued her career by obtaining her veterinary assistant certificate and hopes to gain training experience. Becca's future career goals would be to train rescue dogs to help PTSD veterans. Becca enjoys spending her free time with her son and rescue dogs.
Kelly has been working with us since 2008, bringing 16 years experience in the pet care industry. Kelly has worked in kennel, reception, and even helped out in daycare! Kelly is now strictly using her artistic talents in our grooming room! Kelly has been grooming dogs for 10 years, she loves transforming her furry clients into a mastered showpiece! Kelly has participated in pet rescue for many years, she has 5 rescue dogs- Archie a boxer mix, Sally terrier mix, Britta Island mix, Gizmo, yorkie mix, and Mercedes a terrier mix. Kelly is certified by the American Red Cross for dog & cat CPR and pet safety.
Ashley has always had a passion for working with Animals big or small! Ashley is our newest groomer but has worked in the animal field for the past 6 years. She is a certified veterinary technician in the state of Rhode Island. Ashley became a groomer because she wanted to help her furry friends in another way! Outside of the resort she loves to hike with her dog Graham, ride and show horses and travel.
Abbie has been working at the Resort since 2009. Abbie has worked as a kennel tech, a receptionist, and has been a full-time groomer for the past 10 years. Abbie is certified by the American Red Cross for dog & cat CPR and pet safety. Abbie has grown up with multiple dogs and cats as part of her family. Abbie's free time is spent with her children and her 2 catahoula mix dogs, Daisy Mae and Penelope.
Kaitlin joined our team in July of 2018. You'll find her behind the front desk or out in the daycare yard making sure your best friend has the best day. She's learned a lot about dogs these last few years and her favorite thing about working here are the success stories - nervous dogs opening up to other people or fellow furry friends and owners seeing positive behavior changes at home from having an energy outlet and confidence booster like daycare. She has a full house with her husband, son, 2 dogs Sasha and Bas, 3 cats and fish. Kaitlin is certified by the American Red Cross for dog & cat CPR and pet safety.
Bella started working at the Resort in 2021. Bella is pictured here with her best friend Kobe, she also has a German Shepherd puppy named Mumbo. Bella's hobbies include going on walks, training, and playing with her dogs as well as watching softball games. At the resort Bella is interested in getting into aggressive dog training. Bella is not currently attending school but when she does decide to go back it would be to further her education in the dog training world. Bella has completed the Pet CPR and safety course through Tunxis Community College.
Katie started working at the resort in 2015. Katie has always had a passion for working with dogs. Katie began working at the resort as a kennel attendant, then moved her way to our dog daycare team working with the dog evaluations. Katie works as a Reactive/Fearful Dog Trainer, she also works as a receptionist. Katie lives in Coventry with her dogs Tango, Bentley, and Ruger and her fiance Bobby. She looks forward to continuing to expand her knowledge of dog behavior. Katie is certified by the American Red Cross for dog & cat CPR and pet safety.
Bio Coming soon!
Gigi started working at the resort in 2021 as a dog daycare attendant, she now also works in our boarding department as a kennel tech. Gigi has completed the course for Pet CPR and safety through Tunxis Community College.
Sadhana is one of our dog daycare managers. Sadhana is also one of our reactive in home dog trainers and has also worked in our boarding department. Sadhana has always loved working with animals. Sadhana has volunteered at shelters, rescues and wildlife conservations, and has worked in everything from daycares to zoos! Pet training is her passion and in her free time if she is not taking care of her small menagerie of reptiles, she loves taking her dogs hiking and camping. Sadhana has completed the pet CPR and safety course through Tunxis Community College.
Vanessa has been working at the resort since 2021 as a receptionist. Vanessa is now a part of our daycare team, learning dog behavior and having fun with a large variety of dogs that visit our facility. Vanessa lives with her rescue dogs Sadie and Marla, as well as her two cats Sabrina and Amelia. In her free time, Vanessa enjoys going for walks with her dogs and her roommates, she also enjoys fishing and spending time outdoors. Vanessa has completed the Pet CPR and safety course through Tunxis Community College.
Jennifer joined our team as a receptionist in 2021. Jennifer is currently studying genetics and since being hired has hopes to apply that knowledge to advocate for Safer Breeding among animals. In her free time Jennifer is part of a Rotary club and loves volunteering amongst the community. Jennifer also loves boating with her boyfriend Tim and their golden retriever Mollie. Jennifer has completed the Pet CPR and safety course through Tunxis Community College.
Sarah started working at the resort in 2021 in our boarding department. Sarah enjoys spending her free time with her family and her dogs. Sarah has always had a love for animals, growing up her parents always had many dogs. When her family got their first Dobermans Sarah had a special connection with her Doberman Indigo. They grew up together and they were best friends. When Indigo passed that was when Sarah knew she wanted to work with animals. Sarah likes to hike and go on adventures and explore places in her spare time. Sarah has completed the Pet CPR and safety course through Tunxis Community College.
Kaylee started resort in June of 2021 working in dog daycare, she is also a bather in our grooming department. Kaylee grew up with horses, goats, chickens and everything in between and two golden retrievers, Jax and Axl. Kaylee adopted a puppy named Zuko and she has a beloved cat Stinky! Kaylee's dream is to train service dogs to give back to the community. Outside of the resort she loves to be outdoors hiking, fishing and exploring. Kaylee has completed the Pet CPR and safety course through Tunxis Community College.
Delaney started working as a kennel tech in April of 2017. She has always had passion for animals and has lived with animals her whole life. Delaney has a chihuahua, Archie, a corgi/ cattle dog, Midge, two black labs, Hope and Nikki, a cat named Croix, and a bearded dragon named Ricardo. Delaney loves sports including cross country, soccer, snowboarding, and softball. She enjoys spending her free time outside, with friends and family, and with her dogs!
Bio coming soon!
Emma started working at the resort in 2021. Emma has lived in Colchester her whole life with her two sisters who she loves to spend her free time with. When Emma is not at work, she likes to hang out at a fire or go on a fishing trip with her father. Growing up, she has always had rescue dogs in her home. Her family rescued their pit bull Misty 9 years ago and she says Misty has taught her family that a dog really is a human’s best friend! Emma has completed the Pet CPR and safety course through Tunxis Community College.
Rebecca joined the day care team in February 2022. Her husband Ryan and their two daughters Avery and Emma share her love for animals. They have two rescue dogs, Lego and Josie and two cats, Gypsy and Perry. Rebecca has always wanted a career working with animals and had a pet sitting and dog walking service prior to joining the day care team at Gagnon's Pet Resort. Rebecca volunteer’s with two dog rescues in her spare tim where she has fostered and helped find rescue dogs forever homes. Rebecca also enjoy’s going for hikes with her family, taking photographs of wildlife , camping and music. Rebecca hopes to start school to become a Veterinarian Technician. Rebecca is certified in Pet first Aid and CPR.
Bio coming soon!
Listen to what our customers say about our staff
"It is amazing to see how much the staff at Gagnon’s Pet Resort love animals! My Bernedoodle Coco had an amazing grooming experience and my two “grand doggers” who are also Bernedoodles are so happy to go back for their boarding experiences!!"
"Gagnon's Pet Resort is a clean, professional and safe environment for pets/family for all sizes. The staff are second to none, it's worth the ride to chose Gagnon's for you furry friend! With veteran discounts it is a no brainer!"
"The Pet Resort has worked so well for us and our new addition, Lucy, now 1.5 years old. First she and I went to school (training) twice! That's how well we liked it. Then, Lucy loves to go to day care. Apparently she makes new friends. Her smiles tell it all. And, finally, the Pet Resort is her beauty salon. She likes a nice "do" once in a while. (Angel is an angel.) As for us, we have found staff to be intelligent and pleasant. They seem to like their work. And the Resort has always been candid. When there is any kind of an issue for the dogs' wellbeing, they are forthright with communication. Can't ask for more than that. Why don't you see if your dog(s) can also have fun!"
"Wonderful facility, ultra caring and knowledgeable staff... I’ve been taking my dog there since before the resort was a resort! :) These people know and love dogs! I’ve used just about all the services from grooming to boarding to daycare. My dog is treated like a family member here."
"The entire staff is amazing ! Luna loves to go to day care. I boarded her too for our vacation and she was totally fine. It's awesome to have the Gagnon's team caring for our doggies. Thanks so much!"
"We have entrusted John Gagnon’s with our dogs for years. They have a fantastic time at doggy daycare -they always come home tired & happy. Although I hate leaving our dog when we go away, we know John Gagnon’s will take such good care of her! The staff is wonderful. They are true dog lovers-very knowledgeable, caring, excellent with the dogs & very responsive with information. This is the ideal place for dogs to be well-cared for & to have fun! Love it!!!"
"Everyone is very professional yet so loving with the dogs. I would highly recommend Gagnon's pet resort. Your furry best friend will love his day at the resort!"
“Always have had a very friendly and well Knowledge staff!!”
"I had their electric fence installed, and Liza was excellent with her training & would reassure me anytime I had a question regarding the fence. Whenever my dogs go to daycare, I know that under the watchful eye of Jason, that if there are any concerns they are handled immediately & keep me well informed. All of the receptionists that greet me when I bring my dogs for daycare, and very friendly
and courteous. I have highly recommended John's resort to many people that are experiencing behavior problems with their dog, or just want daycare. I also have experienced some of my foster dogs having some issues, and John has worked with the rescue to evaluate the problem and help get the dog settled down. In my opinion, this is the best facility to bring your dog to because you will receive the absolute best in knowledge from John & his entire staff."
"We are thrilled with John Gagnon and his team at the spa. We have used every service from training, daycare, and boarding to the underground fencing and grooming. The staff is first rate, caring and professional. Our dogs are happy when they come home from boarding and can't wait to get going at daycare.
Many thanks for having such a wonderful facility so close to home. I say this because our dog Dash attended a training boot camp in North Carolina several years ago and it was the trainer down there that recommended you to us. We live in Lyme and wouldn't take our dogs Dash and Fleuri anywhere else!"
See you all soon!
"I wanted you to know how happy I am with the services my dogs received during their stay at the resort last week. In addition to the usual efficiency of Jessica, and the kennel staff taking care of all of Yemma's medical needs, I have to comment on the grooming and daycare. Angel did a tremendous job grooming Oslo and Yemma last week. She removed a TON of fur. Their coats look great, and a week later, there is minimal shedding. She is a miracle worker.
Also, I received the best note from Doggie Daycare about Oslo and Yemma's behavior in daycare and how much fun they had. It was very personal - not boiler plate "they had fun" stuff. I was surprised to read that Oslo was the social boy playing with other dogs (he had a buddy, Anton) and it was Yemma who wanted to hang with the people for pets and attention. Go figure! This note was very helpful to me. Now that my dogs are older, I want to make sure it is appropriate for them to still participate in daycare. It is obvious your staff is completely involved and will tell me if and when the dog yard has become too much for them.
The attention and care they receive at the Resort allows me to enjoy my vacations. Thanks to everyone there."
This was the first time our dog was being kenneled and I wanted to find the best one which was John Gagnon's Pet Resort. I was not disappointed. You could not ask for a more friendly and knowledgeable staff. From the moment we brought Harley there to the day we picked him up we knew he was in good hands. The kennel is very clean and well maintained. We took advantage of the board and train and were delighted with the results. The trainer reviewed with us everything he worked with our dog Harley. He also called us to follow-up on any questions or concerns we may have.
You would be hard pressed to find a business as concerned about their clients.
I would definitely recommend them to anyone looking for a great kennel.
The Carey Family
A Five Paws Up from Harley, our Leonberger
"Yuma is always well cared for when he visits. It's so nice to be able to relax when we are on vacation and know he is in exceptionally experienced and caring hands. He had a bath this morning and please let the groomers know he looks amazing.
Also, I do check in via email and phone calls. Jess recognizes me as "Yuma's Mom" and is friendly and always happy to indulge my request to know who Yuma is playing with at daycare. Thank you for understanding how much my dog means to me. You guys are great!"
Joanie Mirabelli of Yuma
"I just wanted to let you know what a wonderful staff you have! My father passed away suddenly last Thursday which took me out of town indefinitely. I was able to call your staff Friday morning and they were able to accommodate my three dogs that very day for as long as I needed. Not only was it extremely short notice, for 3 dogs but also a holiday weekend. They assured me not to worry and they would handle the care of my "babies" as long as I needed-they would make it work! It was a great relief to me to know they were in good hands while I struggled through the worst week of my life. They took care of getting the vet records, Darcy was there (who trained them) so they were comfortable being dropped off so suddenly. I have always been impressed with the level of service and care your staff has provided but this time they went above and beyond to make things easier for me! I am picking them up tomorrow and cant wait to snuggle all three of them. Thank you from the bottom of my heart. You are truly an amazing group of people."
Oscar, Ginger, and Apollo's mom Maura
Check out our Testimonial page to read more testimonials from our clients!